Shipping policy
Thank you for choosing Teskíne for your stylish leather jacket needs. We strive to provide exceptional customer service, including a smooth and efficient shipping process. Please review our shipping policy to understand how we handle orders, delivery times, and associated fees for shipments within Australia and beyond.
Please feel free to reach out to our customer support team if you have any further questions or concerns regarding our shipping policy. We are here to assist you and ensure your shopping experience with Teskíne is exceptional.
1. Order Processing:
- Upon receiving your order, our team will process it within 1-2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order is processed and ready for shipment, you will receive a confirmation email with tracking details.
2. Shipping Methods and Delivery Times:
- We offer reliable shipping options through reputable carriers for all deliveries within Australia.
- Standard Shipping: Delivery typically takes 3-7 business days from the date of dispatch, depending on your location.
- Express Shipping: For those who need their jackets sooner, we offer express shipping with delivery times of 1-3 business days, depending on your location.
- Please note that these delivery times are estimates and may vary due to unforeseen circumstances or peak periods. We strive to minimize any potential delays and keep you informed throughout the process.
3. Shipping Fees:
- We offer free standard shipping on all orders within Australia.
- For customers who prefer express shipping, a flat fee will be applied during checkout. The exact fee will depend on your location and the weight of the package.
4. Order Tracking:
- Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor the progress of your shipment.
- Tracking information can also be accessed by logging into your account on our website.
5. Shipping Restrictions:
- Currently, we only ship within Australia and New Zealand. We apologize for any inconvenience this may cause to our international customers.
- We are unable to ship to P.O. Box addresses. Please provide a physical address for smooth delivery.
6. Order Modifications and Cancellations:
- If you need to modify or cancel your order, please contact our customer support team as soon as possible.
- We will do our best to accommodate your request. However, please note that once your order has been processed and shipped, modifications may not be possible.
7. Lost or Damaged Shipments:
- In the rare event that your shipment is lost or damaged during transit, please contact our customer support team immediately.
- We will work with the carrier to resolve the issue and ensure a satisfactory resolution for you.
Please feel free to reach out to our customer support team if you have any further questions or concerns regarding our shipping policy. We are here to assist you and ensure your shopping experience with Teskíne is exceptional.